How do I change or cancel my order?
Our team is very quick at processing orders to make sure they get delivered to you as soon as possible so we highly recommend that you double check your order details and payment details (discount codes) before completing your purchase.
That said, while we cannot guarantee that we can amend or cancel your order before it is shipped, if you need to cancel or make any modifications to your order, please send us an email at firstname.lastname@example.org with the complete details of your requests and we will do our best to accommodate them!
*Successfully cancelled orders will automatically be refunded via store credit only.
How do I use discount codes?
Discount codes can be applied at the checkout page. Take note: only one code can be used per order and each code is case sensitive. For sitewide sales and promotions, discount codes cannot be used unless stated otherwise.
I keep getting errors with my payment. What can I do?
In these cases, please try the following:
- Contact your issuing bank as they may be blocking the transaction. Some banks prohibit cross-border transactions or your limit may be insufficient.
- Kindly ensure that the shipping address is the same as the billing address. In the case that you need the shipping address to be different from the billing address, kindly contact us after confirming your order so we can manually change it.
- There may be issues with the volume of transactions or your connection. Kindly try again after some time.
- When all else fails, kindly register for a Paypal account and proceed with your transaction with your account.
What payment options do you offer?
We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards through our integrated PayPal Checkout. We also take store credit in the form of e-gift cards.
We're constantly working in order to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.
Why was I charged more than I expected?
All our pricing and transactions are processed in USD. The conversion rate would depend on the credit card company being used on the transaction.
Do you offer free shipping?
Yes. On orders with 2+ items we offer free worldwide shipping.
Do you refund shipping fees?
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments. Should you return an item purchased from us for store credit, you will only be credited for the price of the products.
Do you ship internationally?
Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout.
As of the moment, we also do not deliver to PO boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address
How do I know if my order has been shipped?
Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information.
For Express international shipments, tracking details should immediately be up within 24 hours of receiving the shipping e-mail. For orders shipped via Standard Postal Mail, it may take up to a week for tracking to be updated.
How do I track my order?
Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.
Note: If your order was shipped through postal mail, you will still be able to track your order, but it may take up to a week for the status to be updated. Kindly use this website to track your order.
How long does shipping take?
Our express international shipping via UPS usually takes 2-5 business days (not including weekends and holidays) after processing. Please allow 1-2 days for us to process your order before we're able to ship it out.
Note: If an order was shipped within our normal processing window, Bright Swimwear is not responsible for any shipping delays caused by the courier or circumstances beyond our control.
How much does shipping cost?
You may view our detailed shipping rates here.
I need a different shipping address from the billing address.
Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order.
Note: Please ensure to message us within 24 hours and before your order is shipped out. Any changes after this time might incur additional charges.
I placed an order, but I never received a confirmation email.
You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Bright Swimwear at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.
If you think you gave us the wrong e-mail address, please do e-mail us at email@example.com to have the necessary information sent to your correct e-mail address.
I put the wrong shipping address. What do I do?
Kindly send an e-mail to firstname.lastname@example.org as soon as possible. Let us know your complete address and we will gladly change your shipping information as long as your item has not yet been shipped.
In case you gave overt and obvious incomplete information, Bright will e-mail you and hold your package until you respond. We are not responsible for any delays brought about by this scenario.
My order tracking says it's delivered, but I never received it.
We know how important your order is! This is the very reason why Bright Swimwear provides complete tracking information. If the tracking information states that your items have been delivered, but you have not received them, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
Please contact our support at email@example.com in case you have further issues with the delivery of your order, and we’ll do our best to resolve your issue. However, Bright Swimwear is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.
Who pays for customs duties and taxes?
The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Bright Swimwear will not reimburse payments made for such.
Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.
Do you have non-cheeky bottoms?
Yes! Our Capri bottoms are perfect for outings with the fam,but still make your bottom look cute. Covered bottoms don’t have to be boring!
How do I take care of my Bright Swimwear bikini?
- Hand wash separately with cold water and light detergent
- Dry in shade
- Wash immediately after use, especially in pools with high chlorine content
- Do not bleach
- Do not leave rolled-up wet
- Do not iron
- Get in contact with rough surfaces and sharp objects as they may pull the fabric
How long does it take to restock?
Bright Swimwear works around the clock to restock popular items when they are out of stock.
To be the first to know when an item gets restocked, click the pink 'NOTIFY ME WHEN BACK IN STOCK'** button on the product page to be notified via email.
However, the best way to avoid a stockout is always to add them to your cart quickly--these styles go fast.
Is Bright Swimwear legit?
Of course. Bright Swimwear has been operating since 2017, and our suits have been worn and loved by thousands of happy customers. Take theirword for it through our 10,000+ verified reviews. We make it a point to make sure all orders are shipped out promptly and our customers are happy with their purchase. The Bright team is always ready to attend to your concerns. If you have any questions, feel free to DM us, leave a or send an email to firstname.lastname@example.org
What fabric do you use for your swimsuits?
Our suits will make you feel what a bikini should feel like when enjoying the greatest thing life has to offer - sun. Bright Swimwear's distinctive combination of spandex and nylon combines the greatest in each fabric in order to provide a plush, glossy like fabric which carelessly and hugs your body, the way it should be while you're out enjoying the radiant sun with friends and family.
82% Nylon / 18% Spandex
Does your bikini tops have padding?
We currently have 3 padded tops; Bora bora, Pompeio and Verona. The rest of the bikini tops are double lined.
How accurate is your size guide?
Our size guide is pretty accurate, but specific styles may run smaller or larger than normal, and this is indicated in the individual product pages under the 'Fit and Fabric' tab.
Furthermore, the measurements in our size guide are estimates and we cannot guarantee they'll fit perfect. If you want better sizing suggestions, please don't hesitate to contact us at email@example.com with your measurements and/or a picture so we can give you more accurate sizing recommendations.
I'm in between sizes, what size should I get?
If you're in between the ranges of the sizes, we generally recommend for you to size up.
I'm unsure about sizing! Can I return if it doesn't fit?
Sure! As long as you comply with our requirements, which can be found here, we'll gladly process your return and issue you store credit.
That being said, we understand how tricky it is to shop for swimsuits online, so we'd really love for you to get it right the first time. If you need more information regarding the sizes, we're confident the customers reviews will be able to give you guys better insight.
Where can I find your size guide?
You will find our size guide on any of our product pages.
Returns & exchanges
What is your return policy?
Bright Swimwear offers free returns for up to 30 days after delivery. Full refunds for returns are issued via store credit only.
Please email us at firstname.lastname@example.org with your order number and the items you wish to return to start a return.
You can find our full Returns & Exchanges Policy here.
What is your exchange policy?
We offer free exchanges on all our swimwear. This is to make sure that your new bikini fits the way it should!
Please email us at email@example.com with your order number and your request to start an exchange.
You can find our full Returns & Exchanges Policy here.
Am I eligible for returns/exchanges?
Please note the following conditions when requesting a return or exchange:
- Your request must be made within 30 days after the delivery date.
- Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your suit, we'd suggest wearing it over other pieces of clothing to avoid stains and damages.
- Item(s) must be returned in original condition, complete with its hang tag and sanitary strip.
- Orders with sale items (FINAL SALE) or a discount of 25% or more are not eligible for returns or exchanges.
Note: All returns are refunded via store credit. If you have already requested for an exchange, that order is no longer eligible for a return.
Can I reserve items while waiting for my store credit?
We cannot reserve any item(s) while your return is yet to be approved.
How long do I have to return my items?
We accept returns requested within 30 days from the date you receive your order. Returns requested outside of this period will not be accepted.
I received the wrong order. What do I do?
While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at firstname.lastname@example.org
Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.
My item was damaged or faulty!
All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Kindly include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.
Additionally, we cannot be held liable for any damage beyond normal wear and tear.