FAQ

EMAIL US:

hello@brightswimwear.com

If you have a sizing question or need immediate assistance, please email us and we will get back to you within 24 hours.

WHOLESALE INQUIRIES:

wholesale@brightswimwear.com

Bright Swimwear offers free worldwide shipping on all orders.

*for some countries where the regular postal network is not reachable then we will ship the bikinis via UPS at a rate of $25 USD.

For orders placed before 12 am GMT+1, we endeavor to process & ship your order the same business day. 

Shipping times

Sweden: 1-3 daysEurope: 4-7 daysNorth America: 5-9 days*Australia & other countries: 5-9 days*

*Due to COVID-19 we are experiencing shipping delays to some countries outside of Europe.

Orders shipped via UPS express shipping may incur import fees. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.

Free exchanges: read more

At Bright Swimwear customer happiness is what makes our business thrive, and we work day in & day out to improve our service and swimwear.

EXCHANGES:

Bright Swimwear offers a one of a kind free exchange policy where we at Bright pride ourselves with the Brightest bikinis on earth, which we, of course, want to make sure the pieces you receive will fit perfectly.

- Limited to one exchange per customer.
- Orders with 25% discount and above are considered FINAL SALE and are NOT eligible for an exchange.
- Orders with sale items are considered FINAL SALE and are NOT eligible for an exchange.
- You can only request for an exchange in your order up to 30 days after the delivery date.

Proceed by:

- Send an email to hello@brightswimwear.com and mark it as “exchange” 

- Include your order number & which size you would like to change to

*Our customer support will respond within 24 hours upon request

RETURNS:

Contact us within 7 days of the posted delivery date. To be eligible for a return, your item must be unused or unworn and in the same condition that you received it with the tags on. It must also be in the original packaging.

A 20% restocking fee will apply.

Refunds will be issued within 5 working days upon receiving your package in the mail. 

Returns will be refunded as store credit.

We will not cover the shipping costs when an item is being returned. Please note sale items are final sale and are NOT eligible for return.

Sale items include items purchased with a discount of 10% or more are NOT eligible for return.

Do you offer free exchanges?

Yes we do! Bright Swimwear offers a one of a kind free exchange policy where we at Bright pride our self with the Brightest bikinis on earth, which we of course want to fit perfectly on you hence our one of a kind free exchange policy for swimwear. 

Exchange a bikini here

Do you offer easy returns?

Yes! We’ll gladly accept unworn and unwashed items on Bright Swimwear for return within 30 days of the purchase on all full priced items. If you would like to return your order, please see our full return policy

Can I change or cancel my order?

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order. 

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. 

If you order 2 or more pieces, we offer Free Standard Shipping.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-3 business days to arrive within Sweden.

For orders outside Sweden shipping will take 2-4 Business Days in Europe & 4-7 Business Days outside Europe.

Delivery details will be provided in your confirmation email along with tracking.

What if I received my order and is faulty or incorrect?

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care so we can either issue you a refund or reshipment as soon as possible!

We never aim to have faulty products but since all our products are hand-sewn faulty items may occur on rare occasions.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Where are you located?

We are located in Stockholm, Sweden.

Do I need to pay Customs/ Import Duties and Taxes?

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Bright will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Bright Swimwear, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

What currency are our prices based?

All prices shown on our site are based on United States dollar (USD)

To whom will I contact for bulk orders/wholesale??

Please email wholesale@brightswimwear.com for wholesale inquiers