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Bright Shipping Protection - Terms & Conditions

BRIGHT SHIPPING PROTECTION

Terms & Conditions

By adding Bright Shipping Protection to your order at checkout, you agree to the following policy.

What is Bright Shipping Protection?

Bright Shipping Protection is an optional add-on at checkout that ensures your order is covered in case of loss, theft, or damage.

What’s Covered?

Bright Shipping Protection must be added to your order upon checkout to be eligible for coverage. Your order is considered covered if any of the following occurs:

  • Lost in Transit - Your order has not arrived within 20 business days from the original estimated delivery date.

  • Stolen Package - Your order was confirmed as "delivered" by the courier, but you never received the package.

  • Damaged Package - Your order arrives with visible damage, or your products are unwearable, stained, torn, etc.


What’s Not Covered

To ensure fairness and clarity, the following are not eligible for coverage under Bright Shipping Protection:

  • Orders with an incorrect or incomplete shipping address provided at checkout.

  • Orders that were Returned to Sender or Abandoned due to refusal, unclaimed delivery, or non-payment of customs duties.

  • Orders that are still marked as Unfulfilled.

  • Orders with minor cosmetic packaging damage that does not affect the product itself.

  • Orders delivered to forwarding addresses or PO Boxes that fall outside our courier’s coverage area.

  • Orders with the same recurring issue after a one-time reshipment has already been processed.

  • Orders where Bright Shipping Protection was not added during checkout.

  • Orders delayed due to unforeseeable courier or customs processing issues.

  • Cases where there was a change of mind about the order.

How To File A Claim

If your order meets the above coverage conditions, you can file a claim by sending an email to our team at hello@brightswimwear.com. Please include the following details in your email:

  • Order Number

  • Email Address Used At Checkout

  • Security Footage Or Police Report (For Stolen Package Claims, or high-value theft claims of over 250 USD)

  • Photo Evidence (For Damaged Package Claims)

Claims for Lost In Transit must be filed no sooner than 7 business days for US orders or 10 business days for Rest of World, but no later than 30 business days from its last recorded tracking update.

Claims for Stolen Package must be filed within 2 business days from the confirmed delivery date and time on your order’s tracking page.

Claims for Damaged Package must be filed within 7 business days from the confirmed delivery date and time on your order’s tracking page.

All claims must be filed as soon as you discover an issue but no later than 20 business days from its last recorded tracking update.

Resolution Options

Once your claim has been reviewed and approved by our team, we can offer one of the following solutions:

  • Reshipment / Replacement

A one-time reshipment or replacement for your lost, stolen, or damaged order, if the products are available and in stock.

  • Store Credit Refund

Store credit equivalent to the subtotal of your order (excluding shipping fees, sales taxes, customs duties, and the Bright Shipping Protection fee), issued only if the reshipment or replacement is not available.

Once either resolution has been reached, the claim will be considered closed.

We may update or modify this Bright Shipping Protection policy at any time. Updates will be reflected on this page.

Bright Shipping Protection is offered in addition to our standard Terms & Conditions, Returns & Exchanges Policy, and Shipping Policy.